1. Information We Collect

We may collect information you provide while using our website, placing an order, or contacting us. This may include:

• Your name, email address, phone number, and delivery address.
• Order details, products purchased, and transaction information.
• Messages, feedback, or enquiries you submit through our website.
• Technical details such as browser type, device information, IP address, and website usage data.

2. How We Use Your Information

We may use your information to:

• Process, confirm, deliver, and support your orders.
• Respond to your questions, feedback, or service requests.
• Improve our products, services, website experience, and customer support.
• Send relevant updates, promotions, or product information where permitted or where you have opted in.
• Prevent fraud, protect our website, and comply with legal obligations.

3. Payment Information

Payments are processed through secure third-party payment service providers. Saher Essence does not store complete debit card, credit card, UPI, banking, or payment credentials on its website.

4. Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, such as payment gateways, delivery partners, website service providers, and customer support partners.

We do not sell, rent, or trade your personal information. Information may also be disclosed where required by law, to protect our rights, or to prevent fraudulent activity.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to remember preferences, improve website performance, understand visitor behaviour, and provide a smoother shopping experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Marketing Communications

If you choose to receive marketing communications from Saher Essence, we may send you updates about products, offers, launches, and wellness content. You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the message.

7. Data Security

We take reasonable administrative, technical, and organisational measures to protect your information from unauthorised access, loss, misuse, alteration, or disclosure. However, no online method of data transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, meet legal obligations, resolve disputes, and maintain business records.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. Saher Essence is not responsible for the privacy practices, content, or security of these external websites. Please review their privacy policies before sharing information.

10. Children’s Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

Saher Essence may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication. We encourage you to review this page periodically.